Refund policy

RETURN & EXCHANGE POLICY


At Grippy Hair Pins, we strive to deliver the best quality products. If you experience any issues with your order, please review our return and exchange policy below.

ELIGIBILITY FOR RETURNS & EXCHANGES

Returns and exchanges are applicable only under the following conditions:

  • Wrong size delivered

  • Damaged product received

  • Empty package received

We do not accept returns for any other reasons.

IMPORTANT CONDITIONS

  • A complaint must be raised within 24 hours of delivery.

  • You must contact our support team via email at support@grippyhairpins.com (or through our official support number).

  • An unboxing video from start to end is mandatory.

  • The video must clearly show the sealed package being opened.

  • Any cuts, edits, or skipped parts in the video may lead to cancellation of the request.

Failure to meet these conditions may result in rejection of your return or exchange request.

SIZE EXCHANGE POLICY

  • Size change is available only for incorrect size delivered.

  • If the customer selects the wrong size while ordering, exchange can still be processed.

  • The customer must bear the shipping and handling charges for size exchange requests.

REFUND PROCESS

  • Refunds will be initiated only after we receive and inspect the returned product.

  • Once approved, refunds may take 7–10 business days to reflect in your bank account.

  • Refund timelines may vary depending on your bank or payment provider.

For any assistance, please contact us at:
support@grippyhairpins.com